Frequently asked questions
Answers to some frequently asked questions about keyless access at Argyll workspaces.
Keyless access FAQs
Which mobile devices and operating systems are supported?
The HID Mobile Access App is compatible with iOS and Android.
How do I open a door using HID Mobile Access?
The first time you open a door with your mobile phone, you should open the HID Mobile Access App. After that, the app will be running in the background and you only need to light up the screen (and enter the PIN if you have set it up this way).
Hold your device close to the reader or “tap” the device to the reader, similarly to how you use an access card.
You can edit the access settings in the HID App configuration settings. This allows you to bring the app to the foreground, so you don’t need to have the app open to use the key.
As the device memory fills up, the device operating system may close down apps that have not been recently used. From time-to-time it may be necessary to restart the HID App.
Using HID Mobile Access with NFC on an Android device
- On the mobile device make sure Location Services is set to On and NFC is set to On. For Mobile Access (device Settings menu) make sure Allow all the time is enabled for Location Access.
- Launch the HID Mobile Access App.
- Tap the device to the reader or lock, to open the door. You will feel the device vibrate and the reader LED will change colour/state.
Note: NFC uses a short read range and therefore you may need to experiment to find where in your mobile device the NFC chip is located – this is the best place to tap. HID recommends to use NFC for Tap openings with supported Android devices, due to its high performance.
Does HID Mobile Access work without phone battery?
If the battery is fully drained or the mobile device is switched off, HID Mobile Access will no longer be available. Therefore, we recommend charging the mobile device regularly.
Should I regularly update my mobile device to the latest HID Mobile Access App?
For optimal performance and security, please always update to the latest available Mobile Access App.
If you perform a software update (iOS or Android) please close and reopen the HID Mobile Access App.
Does the app collect private data?
To offer the service and provide technical support the app collects some information, such as:
- Email address
- Mobile device push ID
- Mobile device model and OS version
- GPS position and location data
When using the Mobile Access App, GPS position and location data are collected in a usage log and will be recorded. This data is de-identified, meaning it cannot be connected to an individual user, and stored separately from any personal information.
Details of what data we collect are listed in the Privacy Policy users accept during the app installation process.
Where can I download the app?
The HID Mobile Access App can be downloaded from either the App Store (iOS) or Play Store (Android).
However, we recommended that you wait for the invitation email from the Mobile Access portal before downloading, as this contains links to the correct download area, including your personal invitation code which you need to set up the app.
If you can’t find the email, speak to the team at reception and we can send a new invite.
Using HID Mobile Access with BLE on iPhone or Android with BLE
- On the mobile device make sure Location Services is set to On and for Mobile Access (device Settings menu) make sure:
- Location is set to Always
- Bluetooth Sharing is enabled
- Background App Refresh is enabled
- Launch the HID Mobile Access App.
- Hold the device close to the reader. You will feel the device vibrate and the reader LED will change colour/state (default is green).
Does HID Mobile Access work without network coverage?
Once the HID Mobile Access App is installed and the Mobile ID has been issued, network coverage (Wi-Fi or cellular) is not necessary. Mobile Access can also be used in areas such as garages or rooms underground.
What impact does HID Mobile Access have on battery life?
The mobile device and reader communicate with each other using either the BLE or NFC communication standard. Both standards have been designed with extremely low battery consumption in mind. There should not be any noticeable impact on battery life.
What is the average data usage by the HID Mobile app?
The following tables provide data consumption figures for Mobile Access App settings on iOS and Android mobile devices.
iOS mobile devices
App is in foreground 372 KB
Device is unlocked 421 KB
Always 450 KB
Android mobile devices
App is in foreground 183 KB
Device is unlocked 177 KB
Always 181 KB