Argyll’s Customer Portal Guide 

Accessing the portal

Access the customer portal via the ‘Login’ link in the right-hand corner of the Argyll website

or via this direct link: https://customer.workargyll.com/member/content/login#/appaccess/login

Forgot your password

To reset your password, go to the portal login page and click ‘Forgot password?’.

This will prompt you to add the email address linked to your account. You’ll then receive an email where you can reset your password and gain access to your account.

Using the portal – primary and secondary contacts

A primary contact will have access to the following options in the customer portal:

• manage your account
• view current charges
• download and pay invoices
• browse and book meeting rooms across the portfolio
• add catering and other amenities
• manage and make changes to your bookings

A secondary contact will have access to the following options in the customer portal:

• browse and book meeting rooms across the portfolio
• add catering and other amenities

Please contact us if you would like to amend your team members access to the portal and we can update this for you.

Account settings

This is where primary customers can add or amend payment methods and set up or edit Direct Debit details.

Pending charges

This section allows you to view any additional services and meeting room charges that will be billed on the next bill run.

Make a payment

To make a payment, a payment method needs to be added to the account first.

• Click on ‘Add New Payment Method’ to add a credit card, debit card, or add a Direct Debit (this will take some time to be verified so allow 7 – 10 working days).
• Once a payment method has been added, tick the invoice/s that require payment and click ‘Make Payment’.

Payment history

To download an invoice, select ‘Payment History’ and click on the i icon next to the payment number.

This will open a new screen and show the total amount paid and the invoice number.

Click on the blue arrow next to the invoice number to download the invoice.

Book a meeting room

There are two alternative views to browse meeting rooms – calendar view and card view. You can choose your experience by clicking the button in the top right-hand corner. We would recommend to use calendar view as this allows you to see the best availability options.

The booking platform will default to search for rooms in your home centre. To change this, click the building name next to ‘Book a meeting room’ and select the building from the dropdown list.

Manage bookings

The manage bookings page will show you all your bookings across all Argyll locations. Use the filters in the top right to see bookings for today, the week or month.

Click on the three dots next to the booking to:

• View booking details
• Edit booking details
• Cancel your booking – cancellation fees will automatically be applied if cancelled within the cancellation period.

Other options

Click on the 3 lines in the top left of the screen and select My Profile.

• My profile: update your details, profile picture and marketing preferences
• My memberships: shows any contracts and contract services
• My company: shows the members of the company, meeting room hours (number of hours available/used from monthly meeting room package) and coworking passes (number of days available per customer to use for coworking)

Managing multiple companies

If you are a contact for more than one company, you can switch between different accounts. Simply:

• Click on the profile circle in the top right corner
• Then click on the company and a list of companies associated with you will show
• From here, select the company account you would like to view and manage.